Privacy Policy

Introduction

Rapid Ropes IT Services ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Fill out our contact form
• Send us an email
• Call or text us
• Subscribe to our services
• Request a consultation

This information may include:

• Name
• Email address
• Phone number
• Organization or business name
• Project description
• Preferred contact method
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Pages you visit and time spent on pages
• Referring website
• Date and time of visits

We use this information through services like Google Analytics to understand how visitors interact with our website and to improve our services.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Provide, maintain, and improve our services
• Send you updates, marketing communications, and other information (with your consent)
• Process transactions and send related information
• Monitor and analyze usage and trends to improve user experience
• Detect, prevent, and address technical issues and security
• Comply with legal obligations

Information Sharing and Disclosure

We Do NOT Sell Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Web hosting providers
• Email service providers
• Analytics providers (e.g., Google Analytics)
• Payment processors (for client billing)

These service providers are contractually obligated to use your information only to provide services to us and to protect your information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If Rapid Ropes IT Services is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure storage of information
• Limited access to personal information on a need-to-know basis
• Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Your Rights and Choices

Access and Update Your Information

You have the right to access and update the personal information we hold about you. Contact us to request access or corrections.

Delete Your Information

You may request that we delete your personal information. We will comply with such requests unless we have a legitimate reason to retain the information (e.g., legal obligations, ongoing services).

Opt-Out of Communications

You can opt out of receiving marketing communications from us by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly at [email protected]

Note: We may still send you transactional or service-related communications even if you opt out of marketing communications.

Do Not Track

Some browsers have a "Do Not Track" feature. We currently do not respond to Do Not Track signals.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt-out of the sale of your personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Consent

By using our website and services, you consent to this Privacy Policy and agree to its terms.